Buffalo Run Casino & Resort chooses QCI Go to boost host performance and boost guest interaction
In a groundbreaking move, Buffalo Run Casino & Resort has selected Quick Custom Intelligence's (QCI) Go, a native mobile app, to revolutionise the way casino hosts operate on the casino floor.
QCI Go, designed specifically for casino hosts, offers a suite of tools designed to enhance productivity and guest engagement. The app's key features include player card scanning, real-time player lookup, seamless access to QCI Meet and QCI Events, robust task management, a user-friendly mobile interface, and mobile-first design, ensuring hosts are no longer tethered to a desk.
These features aim to provide fast, accurate guest identification, personalised, informed guest interactions, efficient appointment and event management, organised task tracking, and on-the-go productivity. The mobile-first innovations are designed to improve team productivity and guest satisfaction.
With QCI Go, hosts at Buffalo Run Casino & Resort can expect improved guest service, deeper guest relationships, increased operational efficiency, enhanced host effectiveness, and a seamless integration with the broader QCI platform, ensuring consistent, real-time data across all channels.
Dr. Ralph Thomas, CEO of QCI, expressed his excitement about deploying QCI Go at Buffalo Run Casino & Resort, stating, "QCI Go represents a significant advance in empowering hosts to serve guests more effectively in modern gaming environments."
Mary Jewett, Vice President and General Manager at Buffalo Run Casino & Resort, shared her enthusiasm about the implementation of QCI Go, stating, "We're thrilled to partner with QCI to bring this innovative technology to our casino hosts. We believe QCI Go will enable exceptional, timely service and foster stronger player relationships at our resort."
In summary, QCI Go is a significant advancement in casino host technology, directly addressing the need for agility, personalisation, and operational efficiency in modern gaming environments. The deployment of QCI Go at Buffalo Run Casino & Resort is expected to enable faster service, deeper guest relationships, and greater operational efficiency on the casino floor.
- The integration of QCI Go at Buffalo Run Casino & Resort will allow casino hosts to utilize smartphones as gadgets, ensuring they're no longer bound to a desk while providing fast, accurate guest identification and personalized interactions.
- With QCI Go, casino hosts can now scan player cards and access real-time player data, which will facilitate the playing of casino-games such as poker, slots, or blackjack within the casino-culture, while managing tasks more efficiently.
- In the broader context of technology advancements in the casino-and-gambling industry, QCI Go represents a major stride in embracing mobile-first innovations that aim to boost host effectiveness, enhance productivity, and foster stronger guest relationships.
